Submitting ZRL samples

At Zoetis Reference Laboratories (ZRL), our goal is to offer you the best reference lab experience. To make sure sending samples to us is as convenient as possible, we have removed transportation fees for qualified customers.* Read on for information about order packaging.

Next-day service with UPS

Please follow the instructions below, but feel free to give us a call at 1-888-965-9652 or reach out to your local representatives if you have any questions.

*A $50.00 monthly transportation fee will be applied to customers spending $500 or less per month.

To find out if courier service is available for your practice, please contact your Zoetis Diagnostics representative or call us at 1-888-965-9652.

Steps for sending a package via UPS

  1. Request a UPS label

    • Call Customer Service at 1-888-965-9652 or go to zoetisreflabs.com/customers to create and print a shipping label. We will provide you with UPS shipping labels that are addressed to Zoetis Reference Laboratories.

    • You must use these UPS labels on all packages you send to Zoetis Reference Laboratories. This will ensure that your packages are delivered to us as quickly and as safely as possible.

  2. Prepare the package

    • Put your labeled and packaged samples in the UPS Laboratory Pak and seal.

    • We have insulated mailers available for shipping in extreme temperatures. If you are using these, place everything, including ice packs, inside the insulated mailer, place the insulated mailer inside the UPS Laboratory Pak, and seal.

    • Peel and affix the UPS label. Multiple samples can go in one UPS Laboratory Pak.

    • Keep the separate, smaller "customer copy" label that contains the UPS tracking number for your records. In case any issues arise during shipping, having the UPS tracking number is essential when trying to locate your package.

  3. Set up your clinic as a UPS Package Pickup Point

    • We recommend setting up your clinic as a UPS Package Pickup Point (UPS-PPP). This is a free service that will be completed for you during the onboarding process.

    • If you anticipate sending samples more than 3 times a week, scheduling a daily UPS pickup is recommended.

    • Once your package pickup point is activated and a schedule established, the driver will stop by daily within the assigned time frame, with no call or email required.

      Note: The UPS driver will pick up any UPS packages at your location.