Reporting a UPS pickup issue

To report an issue with UPS picking up a sample from your clinic, follow these steps.

  1. Choose Support from the side menu.

  2. Click UPS Pick Up Problem/Issue in the ZRL Customer Assistance section at the bottom of the page.
    UPS pickup issue form

  3. Enter desired information. Your name and email will be entered for you from your user account information. All fields marked with * are required.

  4. Click Submit or Cancel to exit without submitting.