ZRL policies
To see a complete list of Zoetis Reference Laboratories (ZRL) policies, view the ZRL Directory of Services PDF.
Species policy
In order to maintain our highest quality standards, we accept samples for core testing (hematology, chemistry, endocrinology, urinalysis) from only the following species: dogs, cats, horses, and other domestic hoofstock (cattle, sheep, goats, pigs, llamas, alpacas), rabbits, and ferrets. Exotic species samples are accepted, but are generally analyzed at a third-party specialty laboratory.
For microbiology and parasitology testing, we accept samples from all species, except nonhuman primates.
For cytopathology, air-dried slides are accepted from all species. Liquid samples are accepted for all species except non-human primates.
For histopathology, formalin-fixed samples can be accepted from any species. Non-formalin-fixed whole bodies or heads are not accepted from any species.
Fresh, non-fixed samples from non-human primates will not be accepted for any test. For these species, tissue for histopathology must be formalin-fixed and slides for cytopathology must be air-dried or alcohol-fixed.
Samples from species that fall outside of this policy will be returned to you or will be sent to a third party laboratory with associated charges applied.
Add-on tests
We make it easy to add tests to samples you have already submitted. Simply call customer service at 1-888-965-9652. Or, if you originally ordered your tests through ZoetisDx, you can add a test through ZoetisDx.
Sample retention
After testing is completed, we retain biological specimens as follows:
| Item | Retention Time |
|---|---|
| Nonfixed biologic specimens (e.g., blood, urine, feces) | 1 week |
| EXCEPTION: citrated plasma in -20°C | 2 weeks |
| Blood smears | 3 months |
| Cytology slides | 6 months |
| Histopathology specimens – wet tissues | 1 month |
| Histopathology specimens – FFPE (formalin-fixed paraffin-embedded) tissues | Minimum 3 years |
| Histopathology slides | Minimum 3 years |
Compromised/suboptimal samples
Samples that cannot be processed in a manner that upholds our quality standards may require additional attention or, in some cases, may be rejected. In the event that we receive such a sample, we will attempt to contact you.
Examples of suboptimal samples include: lack of clear patient identifying information, damaged or leaking containers, inadequate volume for testing, incorrectly preserved samples, and contaminated samples.
Employee Pet Testing Program
We want to reward you for being a loyal customer of Zoetis Reference Laboratories. That's why we created our Employee Pet Testing Program.
Eligible customers can receive up to 10% of their monthly spend in free employee testing. For example, if a customer spends $3,000 per month in ZRL tests, they are eligible to receive $300 in employee pet testing.
Any amount of employee pet testing sent in that exceeds 10% of the customer's spend will be billed fully.
All existing customers who are eligible and meet the criteria will be automatically able to participate in this program. Any new ZRLcustomers will be automatically enrolled in the program for 90 days.
Customers can indicate that a test is for a staff pet by checking a box on the printed PIMS form labeled "Employee Pet".
Who is eligible?
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Any new or existing customer who spends a minimum of $2,000 per month with ZRL. If a customer's monthly spend drops below $2,000, the customer is dropped from the eligibility list the following month.
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OptimizeDx customers are not eligible.
How to make a payment
To view invoices and statements or pay online, go to www.zoetisus.com/billpay.
For ZRL billing questions, call 1-888-965-9652.
Processing and handling fee policy
At Zoetis, it is a priority to provide our valued customers with pricing transparency. A monthly $50.00 fee will be applied to customer accounts spending $500 or less per month with ZRL.
If you have questions about this fee, please reach out to your Zoetis representative or contact customer service. You can also ask them for more information about programs that can help you avoid the monthly fee.
Zoetis terms and privacy
Zoetis values your trust and respects your privacy. For information on how we use your personal information and how you can manage your privacy choices, visit the Zoetis Privacy Center.