Starting a follow-up consultation

You can request a follow-up consultation after you have had an initial consultation. There are three options for follow-up consultations:

• Requesting a follow-up email (for quick questions)

• Starting a follow-up consultation with the same specialist (for more complex questions)

• Starting a follow-up consultation with a new specialist (for a different specialist)

Requesting a follow-up email

When you ask a follow-up question over email, all previous consultation details will be automatically carried over for the next available consultant to review and answer. Follow these steps to ask a follow-up question over email.

1. Choose Consultations from the side menu.

2. Click next to the consultation you want to follow up on in the Recent Consultations section. If you cannot find your consultation, try filtering consultations.

3. Click Ask follow-up questions - for email response.
4. Enter your follow up question(s).
5. Click in the dotted circle to attach documents.
   
6. Click Submit or Cancel to exit without submitting.
7. You will receive a confirmation email with all the information you entered.
8. A consultant will respond to you by email.

Starting a follow-up consultation with the same specialist

When you schedule a follow-up consultation with the same specialist, all previous consultation details will be automatically carried over for the consultant to review. Follow these steps to schedule a follow-up consultation with the same specialist.

Note: If you do not click Schedule Appointment within 20 minutes of loading the consultation information form, the form will expire and you will have to start over.

1. Choose Consultations from the side menu.

2. Click next to the consultation you want to follow up on in the Recent Consultations section. If you cannot find your consultation, try filtering consultations.

3. Click Schedule follow-up appointment with same consultant.
4. Click the date to bring up the calendar.
5. Choose a date for the appointment.
6. Click a new time from the options shown.
7. Enter your follow up question(s).
8. Click in the dotted circle to attach documents.
   
9. Click Submit or Cancel to exit without submitting.
10. You will receive a confirmation email with all the information you entered. If you scheduled a Zoom consultation, the email will have your Zoom meeting link.
11. If you scheduled a Zoom meeting, click the Zoom meeting link on the day and time of your consultation. If you started a consultation over email, the consultant will respond to you over email.

Starting a follow-up consultation with a new specialist

When you schedule a follow-up consultation with a new specialist, all previous consultation details will be automatically carried over for the consultant to review. Follow these steps to schedule a follow-up consultation with a new specialist.

1. Choose Consultations from the side menu.

2. Click next to the consultation you want to follow up on in the Recent Consultations section. If you cannot find your consultation, try filtering consultations.

3. Click Create appointment/email consultation with a new specialist about this patient.
4. Choose a specialty.
5. Choose a consultation type.
6. Click Next.
7. Follow the steps in Scheduling a Zoom Consultation or Starting a Consultation Over email to schedule your consultation.